Shipping & Returns Policy
Comprehensive delivery, returns, and refund policies for domestic and international shipments.
Shipping & Delivery Policy
Namo Components facilitates domestic and international shipment of products, subject to applicable export regulations, destination-country requirements, and courier serviceability.
Shipments are executed through established and reputed logistics partners, including Bluedart, FedEx, Delhivery, Ecom Express, XpressBees, India Post, and other recognized carriers, to ensure secure handling and timely delivery.
India - Metro Areas
2–5 working days estimated delivery
India - Non-Metro
4–7 working days estimated delivery
International delivery timelines vary based on destination, customs clearance procedures, and carrier policies and are indicative only.
Order Processing
Orders for products available in stock are generally dispatched within 48 hours of order confirmation. In the event of constrained availability or sourcing requirements, customers will be notified within 2–3 working days.
Where delivery through a primary courier partner is not feasible, shipments may be routed through India Post or an alternative logistics provider. Any delays arising from courier operations, customs inspections, regulatory checks, force majeure events, or destination-country restrictions are beyond the control of Namo Components and shall not constitute liability.
Shipping charges, along with applicable duties, taxes, and customs fees for international orders, are borne by the customer unless expressly stated otherwise.
Export Compliance & Customs
All international shipments are subject to Indian export control laws, destination-country import regulations, and customs inspections. Customers are solely responsible for ensuring that the ordered products are permitted for import and use in their jurisdiction and for providing complete and accurate shipping and customs documentation.
Namo Components shall not be held liable for delays, seizures, rejections, or penalties imposed by customs or regulatory authorities.
Returns, Refunds & Replacements
Due to the technical and sensitive nature of semiconductor components, returns are governed by strict conditions.
Damaged or Defective Products
Claims must be reported immediately or within two (2) days of delivery. Functional failure claims must be supported by documented testing evidence; claims submitted without test proof will not be accepted.
Incorrect Product Delivery
Must be reported immediately or within two (2) days of receipt and returned in original packaging and condition. Approved reverse pickups will be arranged with a courier label issued via email. Refunds or replacements are initiated only after receipt and inspection of returned goods.
Non-Returnable Items
Programmable ICs, customized components, and programmed parts are strictly non-returnable and non-refundable under any circumstances. Warranty terms, if applicable, are specified on individual product pages.
Order Cancellation & Refunds
Once an order is confirmed, cancellations are not permitted.
If a prepaid order is refused, unclaimed, or returned by the customer, shipping and return charges will be deducted, and the remaining amount refunded after evaluation.
If an order is cancelled by Namo Components, a full refund will be processed to the original payment method within 10 working days. In cases of failed or duplicate payment deductions, refunds will be processed automatically in accordance with banking timelines.
Governing Law & Jurisdiction
All transactions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India, unless otherwise agreed in writing.
Industry Disclaimer
Namo Components operates as an independent distributor. Products supplied are not affiliated with, authorized by, or endorsed by original manufacturers unless explicitly stated.